To ensure a smooth and successful verification, follow these steps carefully:
Step-by-Step Instructions
Log in to your back office.
Click the profile icon in the top-right corner and select "Verification."
Prepare a valid government-issued ID
(Passport, driver’s license, or national ID)Click "Upgrade" and follow the on-screen instructions.
⚠️ Important Tips
Your name and date of birth (DOB) must exactly match your government-issued ID.
Do not use nicknames, abbreviations, or incorrect formats.
Make sure your ID is clear, unexpired, and fully visible (no glare, blur, or obstructions).
❓Troubleshooting
If your verification fails, double-check for mismatched or mistyped info.
Still need help? Reach out to our support team for assistance.