Your Copy Trading subscription is active, but some of the Manager's trades never appear in your MT5 account.
Common causes
Your free margin is too low for the proportional size the system wants to copy.
After the copy ratio is applied, the resulting lot size is below the 0.01 lot minimum.
The Manager opened a CFD that your account type (Standard vs Pro) is not authorised to trade.
You already have 30 open positions, the platform limit.
The subscription is paused—either by you in Settings or by the Manager.
What to check before opening a ticket
Verify your balance covers at least 10 % of the Manager's average notional trade.
Open Settings → Copy Ratio and confirm the calculated copy size is ≥ 0.01 lot.
Compare the Manager's symbol with your Market Watch; if it is greyed out, your account type is restricted.
Count your open positions; close or hedge until you are under 30.
In Social Trading → My Subscriptions, make sure the toggle shows “Active” and no red “Paused” banner.
Check the Journal tab in MT5 for any “trade disabled” or “not enough money” messages at the exact time the Manager placed the order.
Expected time frames
If everything above is green, copied trades should execute within 200 ms of the Manager's fill. Missed trades older than 5 minutes will not be retroactively copied.
When to open a ticket
If the checklist is satisfied and the next trade still skips you, gather:
Manager's nickname or MT5 login
Your MT5 account number
Exact timestamp (UTC) of the missed trade
Then use the path: Tengo un problema → Copy Trading → Trades not copied.